Privacy policy

1. Who we are

Crystal Stones is an online stone-sourcing and architectural-surfaces brand serving projects across India. This policy explains how we handle personal information when you browse this website, contact us, or submit a project requirement. We do not publish or use a physical office or showroom address on this website.

2. Information you choose to provide

If you submit the project requirement form, we may receive your name, company, email address, telephone number, project location, intended application, preferred material, colour and finish, approximate area, dimensions, timeline, delivery destination, and the notes you enter. If you contact us directly by email or telephone, we receive the information you choose to share through that channel, including any attachments you send.

Please do not include passwords, payment-card details, government identification numbers, confidential plans, or personal information about someone else unless it is necessary and you are authorised to share it.

3. How we use information

• To understand and respond to a material or project enquiry.
• To clarify requirements and, where appropriate, check sourcing options, origin, specifications, current availability, and delivery feasibility.
• To prepare or discuss a quotation and follow up on the project request.
• To operate, secure, troubleshoot, and improve this website and to meet legal or recordkeeping obligations that apply.

4. When information may be shared

We do not sell personal information or use it for third-party advertising. We may share only the details reasonably needed with a stone or surface supplier when that is necessary to check a requested material or respond to your project. We may also use service providers for website hosting, email delivery, security, and technical support. Those providers process information to provide their services and may have their own privacy terms. Depending on the provider and configuration selected, information may be processed outside India; before launch, the actual providers and applicable safeguards must be confirmed.

Submitted project requirements are stored in the dedicated Crystal Stones Supabase project so the team can review and respond to the request. Enquiry records are not publicly readable through the website. When the email service is configured, the submitted enquiry details are also sent to the Crystal Stones team mailbox through Hostinger Email; the visitor's email address is used as the reply address when provided. The website does not send an automatic customer receipt.

The protected team media workspace also uses the dedicated Crystal Stones Supabase project for team sign-in information and media records. Service providers may process or store information in locations outside India; the exact hosting region and applicable safeguards should be confirmed before public launch.

5. Retention and security

We keep enquiry information only for as long as reasonably needed to respond, manage the related sourcing or quotation discussion, meet applicable recordkeeping duties, and resolve disputes. Email copies may also remain according to the retention settings of the email provider and mailbox used. We use reasonable safeguards appropriate to the information and the service, but no internet transmission or storage system can be guaranteed completely secure.

6. Privacy requests and grievances

You can ask us to access, correct, or delete personal information you previously provided, withdraw a permission where processing relies on it, or raise a concern about how information is handled. We will review and respond within the time and to the extent required by applicable law. Some information may need to be retained where a legal obligation or a legitimate recordkeeping need applies.

Email info@crystalstones.co.in with “Privacy request” in the subject and enough detail for us to understand the issue. We may need to verify that a request is yours before acting. Nothing in this policy limits a right or complaint route available under applicable law. For the official Indian framework, see the Ministry of Electronics and Information Technology’s Digital Personal Data Protection page.

7. Children

This website and its project enquiries are intended for adults acting for themselves, a household, or an organisation. We do not knowingly ask children to submit personal information. If you believe a child has sent us information, contact us so we can review and delete it where appropriate.

8. Changes to this policy

We may update this policy when the website, the way enquiries are handled, or applicable requirements change. The latest revision date appears at the top of this page. Material changes will be reflected here before the updated policy is relied on for new processing.