Terms & conditions

1. About these terms

These terms apply when you browse or use the Crystal Stones website and its material discovery and requirement tools. By using the website, you agree to use it lawfully and in accordance with these terms. If you do not agree, please stop using the website.

2. Catalogue information and imagery

The website is an introduction to natural stone and architectural surfaces. Unless a separate written quotation or agreement says otherwise, catalogue entries, variety names, origin descriptions, application guidance, technical details, and images are provided for general discovery and may be illustrative. Natural stone varies from block to block and slab to slab; images cannot guarantee the appearance of a particular lot.

Country of origin, quarry or region, stone family, finish, dimensions, technical performance, suitability, and current availability must be verified for the specific material or lot before purchase or specification. A trade name or website image is not proof of origin, stock, supplier relationship, or a product specification.

3. Enquiries, quotations, and orders

Submitting a requirement is a request for discussion; it does not reserve stock, create an order, or form a contract to supply. Any quotation must be issued separately and will state the material, quantity, price, taxes, delivery terms, validity period, payment terms, and other conditions that apply. A supply contract is formed only when the parties confirm it in writing under those stated terms.

Availability is enquiry-based unless a specific written confirmation says otherwise. Lead times, freight, duties, packaging, installation, fabrication, and site conditions may affect a final proposal. Please wait for written confirmation before making a purchase or project decision based on an unverified catalogue entry.

4. Information you submit

You are responsible for providing information that is accurate to the best of your knowledge and for having permission to share any plans, images, or third-party details included in an enquiry. Do not submit unlawful, malicious, confidential, or unnecessary sensitive material. Enquiry information is handled under our Privacy policy.

5. Website content and brand names

Unless a credit or separate licence says otherwise, the website’s text, layout, graphics, and original materials belong to Crystal Stones or are used with permission. You may view and share links to the website for personal or project evaluation, but may not reproduce, republish, or commercially exploit its content without permission. Manufacturer and product names remain the property of their respective owners; their appearance here does not by itself imply endorsement, authorisation, or partnership with Crystal Stones.

6. Website availability and acceptable use

We may update, suspend, or remove website content or features to maintain or improve the service. You must not interfere with the website, attempt unauthorised access, introduce harmful code, or use the site in a way that violates law or another person’s rights. We may restrict access where reasonably necessary to protect the site or its users.

7. Disclaimers and applicable law

We take care to present useful information but do not promise that every catalogue entry is complete, current, or suitable for a particular project. To the extent permitted by applicable law, the website is provided without a guarantee that it will always be uninterrupted or error-free. Nothing in these terms excludes a protection or liability that cannot lawfully be excluded. These terms are governed by the laws of India, subject to mandatory consumer protections and the jurisdiction rules that apply to a particular dispute.

8. Updates and contact

We may revise these terms as the website or our services change. Updates will be posted on this page with a revised date. Questions can be sent to info@crystalstones.co.in.